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FAQ

Williams refrigeration prides itself on the level of support it provides both customers and users of it’s products.

Here you’ll find a list of the most frequently asked questions – should you have a question that you cannot find an answer to please contact us on 01553 817 000 or email info@williams-refrigeration.co.uk

Q If I need to order a spare part who do I have to contact?

A: Contact our spares department direct on: 01553 817017

Q What information do I need to hand when ordering a spare part?

A: You will need to state the following: Company name, address, quotation reference - if you have already been quoted, if not a correct model and serial number, payment details - either cheque or credit card.

We do also ask for faxed orders so that we have hard copies of the customer’s order with all their details on.

Q: I have an alarm and flashing light on the squiggle snake symbol, what does this mean?

A: This is the Clean Condenser reminder. Press and hold symbol for three seconds to cancel. We would recommend that you carry out the cleaning condenser procedure outlined in your operating manual which can be found in the infocentre

Q: I have CLN showing on the display screen

A: Switch off, switch back on and immediately press the I button. This again is the Clean Condenser Alarm reminder.

Q: How do I put the cabinet into defrost manually?

A: On Millennium Controllers (The Half moon Logo around the controller) Hold in the 2 red Arrows together until the defrost light appears.

On Budget Controllers (Oblong Black Face) Press the Up and Down Arrows together until the defrost light appears.

Q: What power supply is required for the blast chiller models WBCF30 and 40?

A: 16 Amp that requires hard wiring into electrical connection

Q: What information do I need to provide when I am ringing re a breakdown or service?

A: Product name/code and serial number on silver serial tag positioned inside left hand door of cabinet on inside wall, near top or on the back of the cabinet.

Q: Who do I need to contact if I wish to order a Gem Multideck or Chest Freezer?

A: Contact the Williams branch nearest to you, the relevant information can be found on the contact us page of our website.

Q: If I have problems downloading documents or images from the website, who do I contact?

A: You need to call our marketing team on: (+44)1553 817019