UK Sales:
FREEPHONE:
0800 526 517
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Cool New Stuff From Williams
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FAQs
Spares
Question 1: If I need to order a spare part who do I have to contact?
Answer 1: Contact our spares department direct on: 01553 817017
Question 2: What information do I need to hand when ordering a spare part?

Answer 2: You will need to state the following: Company name, address, quotation reference - if you have already been quoted, if not a correct model and serial number, payment details - either cheque or credit card.

We do also ask for faxed orders so that we have hard copies of the customers order with all there details on

Service
Question 1: I have an alarm and flashing light on the squiggle snake symbol, what does this mean?
Answer 1: This is the Clean Condenser reminder. Press and hold symbol for three seconds to cancel. We would recommend that you carry out the cleaning condenser procedure outlined in your operating manual.
 
Question 2: I have CLN showing on the display screen
Answer 2: Switch off, switch back on and immediately press the I button. This again is the Clean Condenser Alarm reminder.
 
Question 3: How do I put the cabinet into defrost manually?
Answer 3: On Millennium Controllers (The Half moon Logo around the controller) Hold in the 2 red Arrows together until the defrost light appears.
On Budget Controllers (Oblong Black Face) Press the Up and Down Arrows together until the defrost light appears.
 
Question 4: What power supply is required for the blast chiller models WBCF30 and 40?
Answer 4: 16 Amp that requires hard wiring into electrical connection
 
Question 5: What information do i need to provide when i am ringing re a breakdown or service?
Answer 5: Product name/code and serial number on silver serial tag positioned inside left hand door of cabinet on inside wall, near top or on the back of the cabinet.

Sales
Question 1: Who do I need to contact if I wish to order a Gem Multideck or Chest Freezer?
Answer 1:Contact the Williams branch nearest to you, to find the relevant contact information visit the 'About Williams' section of the website.

Marketing
Question 1: If I have problems downloading documents or images from the website, who do I contact?
Answer 1: You need to call our marketing team on: (+44)1553 817019

 

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Bryggen Road, North Lynn Indust., Est., King's Lynn, PE30 2HZ.
Tel: +44 (0)1553 817 000 Fax: +44 (0)1553 817 111 Freephone: 0800 526 517