The Williams Difference
Global Product, Local Service
We offer a national and international spares, service and technical support team that you can access through any of our offices, as well as via our network of appointed dealers and service partners.
Priority expert advice
No one knows our products better than us - you can contact us directly for everything from fault diagnosis to parts selection and ordering. Just provide the serial number of your appliance and we will do the rest to ensure you receive the correct part, the first time.
Peace of mind with genuine Williams spare parts
Don’t compromise on performance or safety. Our spare parts are exactly the same quality and standard used to build the original product. You can be certain they have been rigorously checked, tested and inspected to ensure the very best quality and exact fit with the comfort and assurance of the Williams guarantee and warranty.
Performance and reliability
Selecting non-genuine spare parts may compromise the appliance warranty and lead to operating problems and performance issues. Downtime in the kitchen and food loss can be very costly, so we recommend you only use spare parts purchased from Williams.
Prolonging product life
Regular servicing using genuine spare parts ensures the appliance will last longer and provide many years of trouble free operation.
Genuine parts have been carefully designed and selected to optimise equipment life and save energy too.
Non-genuine parts may have a shorter life expectancy and lead to higher energy consumption meaning your repair and running costs actually go up.
A fast and efficient delivery service
Our spare parts are carefully packed and delivered to your door by our logistics partners who are selected to offer the very best assurances of time critical service and support.
Opening Times 08:00 – 17:00 Monday to Friday.
How much is the carriage charge?
Standard delivery is free of charge unless specified on quotation although this does not apply to all UK postcodes, if in doubt please double check.
What is the warranty on spare parts?
Spare parts are covered by a ninety-day warranty period.
What is your returns policy?
Any parts returned by the buyer to the seller must be received new and unused in a saleable condition (unless faulty) upon receipt, properly packaged and undamaged. Any goods no longer required by the customer after receipt of goods will be issued with a handling charge of £20 plus V.A.T or 15% whichever is greater.
In the event of goods being returned and deemed as non-saleable, no credit will be issued. Returns will only be accepted if returned within thirty days of original supply. Any queries with returns must have a proof of delivery available on request. In the event of a signature not being available a credit will not be issued.
Where can I find the model number and serial number?
The model and serial plate is located on the inside wall of the cabinets. On a Walk In it is inside the room above the door.
Contact numbers for Williams
Thank you for your enquiry - please enter your details, and a member of Williams Refrigeration will contact you shortly. Alternatively you can always call us:
- Main Office:
- 01553 817 000
- Main Office Fax:
- 01553 817 000
- 01553 817 017
- Scotland Office:
- 01316 596 500
- Central Office:
- 01302 830 130
- Southern Office:
- 01892 835 525